IT Senior Interface Analyst - The Henry Ford Cancer Institute (HFCI) Detroit
ABOUT THE HENRY FORD CANCER INSTITUTE (HFCI):
At Henry Ford Health System (HFHS), our regional, statewide, national and international brand is now represented by a truly integrated service line: the Henry Ford Cancer Institute. In addition to creating internal horizontal integration, this Institute approach to operations provides for a robust hub and spoke franchise model, whereby highly synchronized and standardized programmatic operations allow for important portals of entry into our system from diverse geographic regions. We can now ensure immediate access to world class, multidisciplinary and seamlessly integrated care. No other system in Michigan can compete with such a model, given our geographic reach and integrated physician and health care delivery infrastructure, as well as proven successes in both primary care and tertiary/quaternary care programs.
The Henry Ford Cancer Institute (HFCI) represents a matrix-based organizational framework to ensure collaborative leadership and operational process development with ALL cancer care stakeholders. The matrix concept with leaders from all regions and business units, including the Henry Ford Medical Group as well as private and employed physicians, centers on the goal of offering best practice, technologically advanced, seamlessly integrated and supportive, precise cancer treatment – regardless of the site of care.
HFHS and HFCI have partnered with accesso and The Experience Engine (TE2) to deliver a digital experience that ties this truly integrated service line together for every patient. Carnival cruisers may recognize this new technology coming to HFHS, as TE2 partnered with Carnival to deliver their Ocean Medallion experience. Carnival Cruise Line and SeaWorld are among leisure and hospitality customers that use Experience Engine's digital services, which are aimed at easing and speeding up the guest experience. Henry Ford plans to test digital services that let patients interact more quickly and comprehensively with health care providers and payment systems through mobile devices.
This will be TE2’s platform's first foray into the health care industry. Henry Ford plans to pilot the technology starting fall 2018 and will work toward a fuller rollout around the 2020 opening of the Brigitte Harris Cancer Pavilion at the Henry Ford Cancer Institute. After that, plans include the expansion of the platform across the health system and across other service lines.
GENERAL SUMMARY:
Working under general supervision of the Project Manager, Interface Analyst Specialist, or the Director: develops, tests, implements, and supports clinical and administrative data interfaces between Epic, business applications and ancillary systems, both internal and external. The Senior Interface Analyst is part of a team that is accountable for production support (including on-call duties in a 24X7 environment) as well as new projects to improve integration between systems.
The ideal candidate will have experience using technical analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote efficiency and enterprise-wide standardization.
The ideal candidate will also understand design and development principles as they relate to interfaces and may include but are not limited to data flow diagrams, data element dictionaries, file mappings, field layouts and command level operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Lead the configuration effort of new interfaces and enhancements to existing interfaces for business applications and their corresponding ancillary systems.
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Troubleshoot technical problems and conducts analyses for efficient program/application solutions which support client business processes, functional and technical requirements.
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Assists with activities to monitor and maintain a complex interface environment for efficient program/application operations (including functional and technical system balancing efforts)
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Consultant for integration solutions and architecture.
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Coordinate solutions and planning with other IT teams. Collaborate with Application Analysts, IT and Operational areas to identify and resolve workflow impacts.
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Direct and plan relevant workflow/dataflow sessions and manage resulting requirements changes with senior business sponsors
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Perform occasional training of end users for end user tools.
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Collaborate with work teams, departments, system leadership, clinicians, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
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Provides input to estimate work effort and resource requirements for SOWs.
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Manages medium-to-complex support integration issues and critical support/enhancements issues in HFHS systems.
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Performs maintenance (routine requests), incidents resolution, testing activities and assists teammates.
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Works closely with Ancillary Departments, HELIOS Application Analysts, Operations, Epic, other technology vendors, and other IT groups to triage, diagnosis and resolve all interface production support issues to the satisfaction of our customers.
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May supervise the activities and efforts of 1-2 other Interface Analysts, providing leadership, mentoring and coaching on interface activities.
EDUCATION / EXPERIENCE REQUIRED:
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Bachelor’s degree required.
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7 years of applicable work experience required; 5 years applicable experience in a Healthcare setting preferred. Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience.
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Expertise with healthcare industry standard messaging formats (e.g., HL7, XML, ANSI x12)
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Experience/exposure to the System Development Life Cycle (SDLC)
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Integration Certification, Epic Bridges or similar (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
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Interface Engine Certification, Cloverleaf or similar (version 5.6 or higher) (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
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Experience on at least two (2) major system implementations
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Excellent communication and interpersonal skills
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Demonstrated working knowledge of medical terminology
Overview
Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health
care systems, is a national leader in clinical care, research and education. The system includes
the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health
insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory
network and many other health-related entities throughout southeast Michigan, providing a
full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.
The health system also is a major economic driver in Michigan and employs more than 24,600
employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The
health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.