Vice President - Consumer Operations - Health Alliance Plan (HAP)
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Business Literacy: Knows the business and produces results; is aware of the financial implications of decisions made; identifies and seeks opportunities to enhance cost savings; builds on existing market strengths; and seizes ways to improve market penetration.
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Change Leadership: Creates a motivating environment to successfully help people through change in a positive manner; fosters open communications, continuous improvement, and innovation; minimizes complexity; maintains stability; involves others in decision making.
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Decision Making: Seeks and organizes information; develops and considers alternatives; takes or initiates action; draws upon personal experiences.
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Effective Communications: Listens; freely shares information in a timely manner; clearly communicates messages, either verbally or in writing; checks for understanding; effectively delivers and receives difficult messages.
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Performance Management: Involves people in improving organizational effectiveness in the accomplishment of its mission and goals; plans work and sets expectations; develops the capacity to perform; monitors performance; evaluates performance; recognizes and rewards good performance.
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Quality Orientation: Embraces continuous improvement in the development of high quality products to deliver service excellence; utilizes technology improvements, value-added products, customer responsiveness; influences positive employee attitudes.
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Relationship Building: Acts with integrity; maintains mutually beneficial relationships with customers, superiors, peers, team members, other departments and functions to achieve organizational goals.
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Service Excellence: Intentionally and consistently provides impeccable service to internal and external customers; successfully delivers on service promises at every opportunity.
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Strategic Thinking: Translates vision, strategy and long range goals into terms others can understand and establishes concrete plans to deliver customer satisfaction; leads by example.
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Talent Development: Identifies the professional learning and development needs of self, and team members if appropriate; collaboratively plans development activities to improve on-the-job performance; emphasizes the importance of lifelong learning and continuous improvement.
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Technical Expertise: Seeks solutions; has personal energy; demonstrates ability to get the job done; overcomes obstacles; focuses on accomplishments rather than activities.
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Bachelor’s Degree in Health Care or Business required
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Master’s degree in health care or business or related field preferredB. Experience
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Minimum of five (5) years in health care or insurance leadership.
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At least three (3) years in a director level managerial position.
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Experience interacting and building relationships with organized labor groups preferred.C. Behaviors
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Definite managerial skills, experience translating strategies into operational plans and executing operational plans.
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Demonstrated communication, analytical and decision making skills
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Ability to comprehend and suggest modification to technical computerized systems
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Ability to develop a good understanding of the health care system and the HAP provider networkD. Knowledge
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Basic understanding of accounting principles
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Comprehensive understanding of data base oriented computer systems
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Definite human relations management skills
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Active participation in local, state or national professional organizations is desirableE. Other
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Intermittent evening/weekend assignments based on business needs.
Overview
Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health
care systems, is a national leader in clinical care, research and education. The system includes
the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health
insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory
network and many other health-related entities throughout southeast Michigan, providing a
full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.
The health system also is a major economic driver in Michigan and employs more than 24,600
employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The
health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.