Help Desk Associate (Part-Time Days 20/Hrs) Rochester Hills Data Center
This position fills a Monday - Friday part time (20hrs) role from 8am-12pm.
GENERAL SUMMARY:
Help Desk Associates provide technical assistance to end-users using computer systems supported by the Service Desk. This support is provided via telephone by answering simple questions, resetting passwords and utilizing call escalation procedures for unresolved problems. This position may also perform tasks and assignments required by other departments. This position requires a major portion of time sitting, speaking on the telephone, typing, and includes working shifts scheduled throughout a 24-hour day, evenings, weekends, and holidays. Position will require various shifts.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Participates in the maintenance of records and filing systems; types and/or enters data into computer systems, including word processing, spreadsheet, database, or specialized software packages.
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Supports the administration of programs, projects, and/or processes specific to the organizational unit served.
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May serve as an administrative liaison with others within and outside the company regarding administrative issues within area of responsibility.
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Performs semi-complex work within area of specialization.
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Interprets documented rules, past practices, or instruction on a semi-independent level.
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Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex, or follow the escalation process.
EDUCATION/EXPERIENCE REQUIRED:
- HS diploma or equivalent required.
- 1-2 years of vocational technical training or technically based work experience preferred.
- Familiarity with the applied use of Information Technology in a business setting
Overview
Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health
care systems, is a national leader in clinical care, research and education. The system includes
the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health
insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory
network and many other health-related entities throughout southeast Michigan, providing a
full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.
The health system also is a major economic driver in Michigan and employs more than 24,600
employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The
health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.