Network Field Engineer - Henry Ford Macomb Hospital
GENERAL SUMMARY:
The Network Field Engineer provides support for data center LANs, WAN connections, and application performance troubleshooting. This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Monitor the day-to-day operations of the data network within his/her defined scope
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Provide technical assistance and resolution for network problems.
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Recommend and assist with the implementation of complex upgrades and improvements to the data network as assigned.
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Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment.
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Monitor the installation, maintenance, and monitoring systems of the Clients' network
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Participate in on-call rotation.
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Problem Solving and Critical Thinking
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Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently.
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Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems.
Working Relationships:
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Can work alone, without close supervision, although he or she will be part of a team
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Able to work frequent evenings and weekends
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Self-starter, initiator
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Strong team player that must have the ability to work efficiently and effectively within a team environment and adhere to existing processes and procedures
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Reliable with a positive mental attitude and professional appearance
EDUCATION/EXPERIENCE REQUIRED:
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Associate's degree or one to two (1-2) years of vocational technical training preferred.
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Advanced certifications for equipment supported
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Five plus (5+) years of experience in a complex multi-vendor network using technologies such as OC3, OSPF, DS3, T1, Layer 2/3 Switching/Routing on a Avaya/Nortel 8600/8800/5500 and Cisco 65xx, 37xx, Nexus 55xx and 22xx series platforms and hierarchical network topology.
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Experience with TDM equipment such as GDC preferred.
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Has quantifiable experience designing and implementing comprehensive network solutions using Avaya/Nortel and Cisco Networks products.
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Can, without assistance, plan, implement, and/or engineer network solutions based upon Avaya/Nortel and Cisco equipment with intermediate to advanced complexity.
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Able to create comprehensive documentation using Visio and related tools.
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Plan, implement, and/or engineer network solutions based on Nortel equipment with intermediate to advanced complexity.
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Knowledge of HIPAA regulations preferred.
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Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.
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No direct supervisory or leadership experience required.
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In-team mentoring experience.
Overview
Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health
care systems, is a national leader in clinical care, research and education. The system includes
the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health
insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory
network and many other health-related entities throughout southeast Michigan, providing a
full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.
The health system also is a major economic driver in Michigan and employs more than 24,600
employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The
health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health System has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness
and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other
benefits and services.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.