Principal Performance Measurement Analyst

GENERAL SUMMARY:

Under direction of a Manager or a Director, develops and implements a comprehensive program to collect data and effectively report information from these data to a variety of customers including conducting complex statistical analysis and developing new approaches to measurement and analysis.  The customers and end users of this support service include physicians, other clinical service and hospital leaders, physician groups, the Board of Trustees, System leadership and external oversight/regulatory bodies. This position generates reports and supports comparative data base assessment and maintenance regarding strategic and operational performance for performance review, operational effectiveness and improvement efforts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Has a good understanding of business unit operations and can "connect the dots" between projects/initiatives (potentially system-wide or at various business units and throughout the healthcare continuum including clinical and administrative departments) to create synergies.
• Anticipates and works strategically to guide teams based on advanced knowledge of healthcare trends and issues.
• Effectively manages multiple business unit level projects simultaneously potentially having highly charged or politically sensitive issues.
• Rises to the varying demands of high pressure/deadlines with greater complexity and ambiguity.  Anticipates and quickly adapts to meet needs of audience/clients/project.
• Demonstrates competency within highly complex projects with minimal coaching and is a known coaching resource for others.
• Regularly and independently guides the selection of appropriate resources and facilitates the identification of appropriate scope for highly political projects.
• Manages project work plan with resources identified, including facilitating the following: assignment of tasks, setting deadlines, appropriately sequencing tasks, and defining the critical path of cross-business unit or highly political projects. Adjusts as necessary.
• Demonstrates anticipation of needs and is able to quickly and clearly identify/define is required in order to make the next decision.
• Understands best practice and regulatory standards and applies regularly to projects.
• Independently understands driving factors for data needs and provide data in addition to specific request when the analyst anticipates it will be needed to answer the question or make the decision at hand. With minimal coaching, creates complex queries involving multiple tools (SQL, etc.) and/or query techniques using complex data sets; is a coaching resource for others.
• Learns the process responsible for producing the data used.  With minimal coaching, suggests changes to the process as needed to obtain effective data.  Validates data/reports prior to sharing.
• Demonstrates competency with broad range of analytical tools; is a known coaching resource for others.
• Comfortable and effective in interacting independently with C-Suite and physician leaders and demonstrates ability to discuss data that leads cross-functional teams towards a goal/objective or completion of highly complex projects with minimal coaching and is a known coaching resource for others. Data is presented in such a way that all audiences understand.
• Shows no hesitation about taking the lead in any situation, even in the presence of significant ambiguity. Effectively facilitates conflict resolution in politically sensitive situations.
• Clearly and effectively teaches highly complex analytical concepts in formal and informal settings.
• Independently influences the thinking and actions of directors and executives using compelling and supportive research, and/or data.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Expert in the use of Microsoft Office products – Excel, Access, PowerPoint, Word
• Experience in the use of a structured query language in a relational database
• Experience in the use of HFHS Corporate Data Stores a plus
• Experience in the use of a programming language also a plus

The ideal candidate will have experience in gathering and organizing data from disparate sources and presenting findings to leadership in a way that is useful for decision support, benchmarking, and quality performance tracking.

The ideal candidate will be comfortable in communicating alternative ideas with clinicians related to information options and solutions.